Описание
Recommended update for otrs
Otrs was updated to 5.0.42, fixing lots of bugs and security issues:
https://community.otrs.com/otrs-community-edition-5s-patch-level-42/
- CVE-2020-1773 boo#1168029 OSA-2020-10:
- Session / Password / Password token leak An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords.
- CVE-2020-1772 boo#1168029 OSA-2020-09:
- Information Disclosure It’s possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords.
- CVE-2020-1771 boo#1168030 OSA-2020-08:
- Possible XSS in Customer user address book Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding.
- CVE-2020-1770 boo#1168031 OSA-2020-07:
- Information disclosure in support bundle files Support bundle generated files could contain sensitive information that might be unwanted to be disclosed.
- CVE-2020-1769 boo#1168032 OSA-2020-06:
- Autocomplete in the form login screens In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue.
Update to 5.0.41 https://community.otrs.com/otrs-community-edition-5s-patch-level-41/
- bug#14912 - Installer refers to non-existing documentation
-
added code to upgrade OTRS from 4 to 5
READ UPGRADING.SUSE
- steps 1 to 4 are done by rpm pkg
- steps 5 to END need to be done manually cause of DB backup
Update to 5.0.40
https://community.otrs.com/otrs-community-edition-5s-patch-level-40/
-
CVE-2020-1766 boo#1160663 OSA-2020-02: Improper handling of uploaded inline images Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file.
- CVE-2020-1765, OSA-2020-01: Spoofing of From field in several screens An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound
- run bin/otrs.Console.pl Maint::Config::Rebuild after the upgrade
-
Update 5.0.39 https://community.otrs.com/otrs-community-edition-5s-patch-level-39/
-
CVE-2019-18180 boo#1157001 OSA-2019-15: Denial of service OTRS can be put into an endless loop by providing filenames with overly long extensions. This applies to the PostMaster (sending in email) and also upload (attaching files to mails, for example).
-
CVE-2019-18179 OSA-2019-14: Information Disclosure An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, which are in the queue where attacker doesn’t have permissions.
Update to 5.0.38 https://community.otrs.com/release-notes-otrs-5s-patch-level-38/
- CVE-2019-16375, boo#1156431 OSA-2019-13: Stored XXS An attacker who is logged into OTRS as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent compose an answer to the original article.
Update to 5.0.37 https://community.otrs.com/release-notes-otrs-5s-patch-level-37/
-
CVE-2019-13458, boo#1141432, OSA-2019-12:
Information Disclosure An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS tags in templates in order to disclose hashed user passwords.
-
CVE-2019-13457, boo#1141431, OSA-2019-11:
Information Disclosure A customer user can use the search results to disclose information from their “company” tickets (with the same CustomerID), even when CustomerDisableCompanyTicketAccess setting is turned on.
-
CVE-2019-12746, boo#1141430, OSA-2019-10:
Session ID Disclosure A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then potentially abused in order to impersonate the agent user.
Update to 5.0.36
https://community.otrs.com/release-notes-otrs-5s-patch-level-36/
-
CVE-2019-12497, boo#1137614, OSA-2019-09: Information Disclosure In the customer or external frontend, personal information of agents can be disclosed like Name and mail address in external notes.
-
CVE-2019-12248, boo#1137615, OSA-2019-08: Loading External Image Resources An attacker could send a malicious email to an OTRS system. If a logged in agent user quotes it, the email could cause the browser to load external image resources.
Update to 5.0.35
https://community.otrs.com/release-notes-otrs-5s-patch-level-35/
-
CVE-2019-10067, boo#1139406, OSA-2019-05:
Reflected and Stored XSS An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS.
-
CVE-2019-9892, boo#1139406, OSA-2019-04:
XXE Processing An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files of OTRS filesystem.
- update missing CVE for OSA-2018-10, OSA-2019-01
Update to 5.0.34
-
https://community.otrs.com/release-notes-otrs-5s-patch-level-34/
-
CVE-2019-9752, boo#1122560, OSA-2019-01: Stored XSS An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS.
Update to 5.0.33
Update to 5.0.26
- https://www.otrs.com/release-notes-otrs-5s-patch-level-26
- https://www.otrs.com/release-notes-otrsitsm-module-5s-patch-level-26/
- remove obsolete
- otrs-scheduler.service
- otrs-scheduler.init
Список пакетов
SUSE Package Hub 15
SUSE Package Hub 15 SP1
openSUSE Leap 15.1
Ссылки
- E-Mail link for openSUSE-SU-2020:0551-1
- SUSE Security Ratings
- SUSE Bug 1122560
- SUSE Bug 1137614
- SUSE Bug 1137615
- SUSE Bug 1139406
- SUSE Bug 1141430
- SUSE Bug 1141431
- SUSE Bug 1141432
- SUSE Bug 1156431
- SUSE Bug 1157001
- SUSE Bug 1160663
- SUSE Bug 1168029
- SUSE Bug 1168030
- SUSE Bug 1168031
- SUSE Bug 1168032
- SUSE CVE CVE-2019-10067 page
- SUSE CVE CVE-2019-12248 page
- SUSE CVE CVE-2019-12497 page
- SUSE CVE CVE-2019-12746 page
Описание
An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.35 and 6.0.x through 6.0.17. An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS.
Затронутые продукты
Ссылки
- CVE-2019-10067
- SUSE Bug 1133754
- SUSE Bug 1139406
Описание
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.
Затронутые продукты
Ссылки
- CVE-2019-12248
- SUSE Bug 1137615
Описание
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Затронутые продукты
Ссылки
- CVE-2019-12497
- SUSE Bug 1137614
Описание
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
Затронутые продукты
Ссылки
- CVE-2019-12746
- SUSE Bug 1141430
Описание
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Затронутые продукты
Ссылки
- CVE-2019-13457
- SUSE Bug 1141431
Описание
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.
Затронутые продукты
Ссылки
- CVE-2019-13458
- SUSE Bug 1141431
- SUSE Bug 1141432
Описание
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
Затронутые продукты
Ссылки
- CVE-2019-16375
- SUSE Bug 1153324
- SUSE Bug 1156431
Описание
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Затронутые продукты
Ссылки
- CVE-2019-18179
- SUSE Bug 1157001
- SUSE Bug 1157523
Описание
Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions.
Затронутые продукты
Ссылки
- CVE-2019-18180
- SUSE Bug 1157001
- SUSE Bug 1157524
Описание
An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.
Затронутые продукты
Ссылки
- CVE-2019-9752
- SUSE Bug 1122560
- SUSE Bug 1129756
Описание
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
Затронутые продукты
Ссылки
- CVE-2019-9892
- SUSE Bug 1133755
- SUSE Bug 1139406
Описание
An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Затронутые продукты
Ссылки
- CVE-2020-1765
- SUSE Bug 1160663
Описание
Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Затронутые продукты
Ссылки
- CVE-2020-1766
- SUSE Bug 1160663
Описание
In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
Затронутые продукты
Ссылки
- CVE-2020-1769
- SUSE Bug 1168032
Описание
Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
Затронутые продукты
Ссылки
- CVE-2020-1770
- SUSE Bug 1168031
Описание
Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
Затронутые продукты
Ссылки
- CVE-2020-1771
- SUSE Bug 1168030
Описание
It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
Затронутые продукты
Ссылки
- CVE-2020-1772
- SUSE Bug 1168029
Описание
An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS; 7.0.15 and prior versions.
Затронутые продукты
Ссылки
- CVE-2020-1773
- SUSE Bug 1168028